In the unlikely event that you are not completely satisfied with your purchase, simply return it within 14 days of ordering, and we’ll exchange or refund it.
Damage During Shipping
We take customer satisfaction very seriously. All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse.
1. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping.
2. Please contact us and provide detailed information for any product damaged during shipping, and we’ll get back to you with next steps.
3. We will then either replace the product, refund the purchase price or exchange it for credit.
4. The faulty product must be sent back to us.
5. The right of the buyer to claim damages remains reserved in all cases.
Please read the following information regarding returns and exchanges. Also found there are all the other relevant details about the return process.
1. All products are described in detail and transparently on the website https://marryjane.com/. The buyer can be informed about each individual product in detail and without time pressure.
2. The goods purchased can only be returned if found faulty on the day of delivery.
3. Buyer must inform us about the fault via phone or email as soon as the goods are delivered.
4. Please note that we cannot take back or refund already opened / unsealed products for legal reasons.
5. The goods have to be shipped back to us within 14 days from the delivery.
7. Shipping costs are covered by the buyer. The revocation must be sent to the following person, stating the appropriate payment link for the repayment of the purchase price:
▪ Marry Jane AG
▪ Return of goods
▪ Passwangstrasse 20
▪ 4226 Breitenbach
8. As soon as we get the goods back, the purchase price for a specific product(s) will be refunded back to the buyer.
9. Shipping costs are not a subject to refund.
How can I return Marry Jane products?
▪ Pack the unopened items in a shipping box.
▪ Enter your personal data in our returns portal and print out our shipping labels . In the printed document you will also find detailed instructions on what to do.
▪ Attach the returns label to the shipping box so that it is clearly visible.
▪ Bring the package to a Packstation near you.
▪ After we have received the goods, you will receive a credit note from us in the amount of the original purchase price .