Order
Orders can be placed with us by all persons who are at least 18 years old and not under guardianship. By submitting the Order you confirm that you meet the above conditions.
The prices stated on the product pages include the statutory value added tax and other price components.
Delivery
1. Shipping Costs: Free shipping on all orders
2. We deliver around Europe, including:
Switzerland, Germany, Austria, Luxemburg, France, United Kingdom, Spain, Portugal, Denmark, Poland, Liechtenstein, Norway, Sweden, Finland, Italy, Netherlands, Montenegro, Belgium, Iceland, Bulgaria, Cyprus, Bulgaria, Ireland, Greece, Croatia, Czech Republic, Estonia, Latvia, Lithuania, Croatia, Hungary, Malta, Slovenia, Slovakia, Romania, Hungary, Slovenia.
3. All orders are shipped the next working day after receiving payment via Priority Service of the Swiss Post and other delivery services.
4. We deliver Mary Jane products right to the door
5. At the time of delivery, a person over 18 years of age must be present.
6. If by any chance the delivery address needs to be changed, please contact our customer service
at +41 44 585 97 97 as soon as possible. If the order has not been sent, the address will be changed free of charge.
7. The expected delivery date of the order depends on the stock situation and the country of delivery. Product is shipped only after we receive the payment.
✴ Shipping within Switzerland: from 2 working days
✴ Shipping within Europe: from 2 working days
8. You may be required to pay additional delivery charges if:
▪ It is not possible to finish the delivery because on the day of delivery no person over the age of 18 is present at the delivery address to receive the package;
▪ You are trying to change the delivery address after the package has already been shipped to you.
9. You fail to notify us of special circumstances that are important to the delivery.
Although we make every effort, we can not guarantee anything, and we may reserve the right, at our sole discretion, to withdraw from delivering the product to a specific address within a building at the delivery address. Benefit and risk are transferred to the buyer with the shipment of the goods. Buyer takes legal responsibility for insurance and security.
Payment methods
1. We offer you the following payment methods for your order in our shop:
▪ Direct bank transfer (Invoice)
▪ PayPal
▪ PostFinance
▪ Postcard
▪ MasterCard
▪ VISA
We accept the bank cards of following cards AT, CH, BE, BG, HR, CY, CZ, DK, EE, FI, FR, DE, GR, HU, IE, IT, LV, LT, LU, MT, NL, PL, PT, RO, SK, ES, SI, GB, IS, LI, NO.
2. Invoice
If the option “Invoice” is chosen, the price has to be paid via bank transfer after receiving the order confirmation. Only after the money arrives in our account, the goods are shipped. Bank transfer fees are covered by the buyer.
Bank details:
▪ Beneficiaries: XXXXX
▪ Bank: PostFinance AG, Bern, Switzerland
▪ Swift / BIC: POFICHBEXXX
▪ Clearing: 9000
▪ Account No: XXXXXXX
▪ IBAN: CH0000000000000008
3. Payments by debit or credit card:
▪ All payment transactions may be subject to validation and authorization, either through your bank or through us (where we may engage third parties who make such authorization in accordance with our Privacy Policy).
▪ If your credit card provider does not make the payment or does not agree to the payment, we will not be liable for any delays or refusal to accept the order.
▪ Customer payments in the Marry Jane online shop take place in a protected area where the data is transmitted in encrypted form.
▪ We do not take any liability for the security of the transmission and the transmitted data.
4. Unless you have agreed to a down payment for an order for one or more products, where you will pay the difference in the purchase price of the product (s) ordered at a later date (as displayed on the website or on the phone at the time of posting order), you must pay the full purchase price of the ordered product (s) for all orders. Unless otherwise agreed, we will not ship the ordered product (s) until we have received the full payment. For bank transfers, the expenses must be borne entirely by the sender.
5. If, for any reason, a payment is rejected after we have already shipped the goods, we reserve the right to request the payment from the buyer or to reclaim back the goods. We may charge the buyer fees for our costs incurred in recovering the goods or insisting on further payments.
6. We retain ownership of all ordered products until we receive full payment for the product.
Frequently Asked Questions
1. What happens after my order?
Within 10 minutes of placing your order, we will send you an order confirmation via email. This contains all the information about your order. When processing of your order has started, you will receive another e-mail in which we will inform you about the current status of your delivery. As soon as we have handed over your package to the shipping company, you will receive all the necessary data for package tracking in another email.
2. When will an order be delivered?
Our team processes all orders immediately upon receipt of payment. As soon as your package is ready for dispatch and has been handed over to the shipping company, you will receive an automatic confirmation of dispatch including a tracking number, so that you always know exactly where your order is and when it is expected to be delivered. You can also easily find out the status of your order with our own tracking system. As a rule, all packages that are delivered within 2-4 working days.
3. Can I have my package delivered to a Packstation?
We are also happy to ship to packing stations. All we need from our customers is the number of the desired packing station and the personal postal number. Both can easily be entered in the address field during the ordering process.
4. Is express delivery of my goods possible?
Unfortunately, we can currently only offer standard shipping. However, we are already working on solutions to be able to offer our customers even faster shipping of the ordered items.
5. From which countries can I order?
We ship to all European countries except Ukraine, Belarus.
6. What happens to the order if I’m not at home?
If you are rarely at home, you can of course also have your order delivered to a Packstation or to your workplace (our packages are really very discreet).
Alternatively, you can also request delivery from the shipping company on your desired date. If the package cannot be delivered personally on the first and second attempt, you will be notified by a note in the mailbox and by email that you can come and pick up your shipment at the nearest post office.
7. My delivery is faulty or incomplete. What should I do?
Our team works extremely conscientiously, but unfortunately mistakes can never be completely ruled out. If your order is not complete or you have received an incorrect or damaged item, please send an email to info@marryjane.com – our customer support will be happy to help you.
8. Can I change my delivery address later?
If your delivery address should change after completing the order, please feel free to contact our customer service. This is at your side every day with advice and action and can be reached by email at: info@marryjane.com. As long as your package has not yet been handed over to the shipping company, subsequent changes to the delivery address are also possible without any problems.
9. How can I pay my order?
We currently accept bank transfers in advance, MasterCard, VISA and PayPal as payment methods. However, we are already working on possibilities to be able to offer our customers further payment options in the near future.
10. How can I track my order?
As soon as we have informed you by e-mail that we have finished processing your order, you will also receive a shipping confirmation from the shipping company with all the other data about your package. With the tracking number it contains, you can easily track your package to your home and always stay informed.
11. Can you pay for CBD flowers with a credit card (Visa / Mastercard)?
Yes, our CBD flowers and all other CBD products can be paid for by credit card (Visa / Mastercard). You can simply select the respective option in the payment process and then pay conveniently with your credit card details.
12. How quickly are credit card orders processed?
Orders paid by credit card are forwarded to our shipping department and processed immediately after confirmation from the payment provider. This usually happens in a few minutes. This time saving means that your order will be processed immediately after it has been placed and can therefore be sent to you as quickly as possible. The package will then reach you between 2 – 4 working days.
13. Are there any additional fees if I pay for CBD with a credit card?
No, if you pay for your Marry Jane order by credit card, you will not incur any additional fees. So you can also buy your CBD with a credit card without any worries.
14. Is there a difference between credit cards and debit cards?
No, both card types are treated the same and work the same. If you have a problem with a payment, simply contact our support via email: info@marryjane.com.
15. When will my order be delivered?
When your order has left our warehouse, you will receive a shipping confirmation including a tracking number for shipment tracking. So you always know exactly where your order is and when it is expected to be delivered. The average shipping time is 2 to 4 working days. However, should something be delayed at the respective shipping partner, please do not hesitate to contact us. We make every effort to ensure that you receive your goods as quickly as possible.
16. The status of my shipment does not change. What can I do?
Please note that it may take some time before you can see the delivery status of your shipment. Your order will be delivered to you within 2-4 working days.
17. How much does the shipping cost?
We will deliver your ordered items directly to your home free of charge. We deliver to all European countries (Germany, Austria, Switzerland, Italy, France, Denmark, Bulgaria, Liechtenstein, Luxembourg, Netherlands, Portugal, Sweden, Slovenia, Spain, Czech Republic, Hungary and ect.).
18. Can I return the goods and who bears the costs?
If you do not receive your shipment in the usual MARRY JANE quality, we offer you a 14-day money-back guarantee. We will bear the costs for the return shipment. For returns, please contact our customer service.
19. Can’t find your answer here? Feel free to contact us personally!
You can reach us from Monday to Friday from 8:00 to 18:00 on the free customer hotline
+41 445 85 97 97. Of course you can also contact us at any time by email at info@marryjane.com. We endeavor to take care of your request as quickly as possible.